• Finance And Business 02.07.2020 Comments Off on Amazement Revolution Customer Strategies Experience PDF 10a99fde5

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    The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience PDF




    by Shep Hyken : The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    ISBN : #1608321061 | Date : 2011-04-05

    Description :

    PDF-441c4 | From the New York Times and Wall Street Journal Bestseller…Customer service isn’t a department–it’s a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Custom… The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience


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  • Finance And Business 01.07.2020 Comments Off on Social Network Analysis Telecommunications Pinheiro PDF 84f24167e

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    Social Network Analysis in Telecommunications PDF




    by Carlos Andre Reis Pinheiro : Social Network Analysis in Telecommunications

    ISBN : #047064754X | Date : 2011-05-03

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    PDF-4b8d5 | A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry. Reve… Social Network Analysis in Telecommunications


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  • Finance And Business 01.07.2020 Comments Off on Designing Growth Thinking Managers Publishing PDF 79ee4f42b

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    Designing for Growth: A Design Thinking Tool Kit for Managers (Columbia Business School Publishing) PDF




    by Jeanne Liedtka : Designing for Growth: A Design Thinking Tool Kit for Managers (Columbia Business School Publishing)

    ISBN : #0231158386 | Date : 2011-06-28

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    PDF-6b07c | Jeanne Liedtka and Tim Ogilvie educate readers in one of the hottest trends in business: “design thinking,” or the ability to turn abstract ideas into practical applications for maximal business growth. Liedtka and Ogilvie cover the mind-set, techniques, and vocabulary of design thinking, unpack the mysterious connection between design and growth, and teach managers in a straightforward way how to… Designing for Growth: A Design Thinking Tool Kit for Managers (Columbia Business School Publishing)


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  • Finance And Business 01.07.2020 Comments Off on Negotiating Commercial Contracts Leslie Sheridan PDF 7b62e308b

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    Negotiating Commercial Contracts PDF




    by David Leslie Sheridan : Negotiating Commercial Contracts

    ISBN : #0077073487 | Date : 1990-12

    Description :

    PDF-6c21d | Negotiating commercial contracts is a highly competitive activity. This handbook shows how to develop a high degree of skill and understanding to succeed in the purchasing function. It includes real life case studies ideal for use in corporate negotiation…. Negotiating Commercial Contracts


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  • Finance And Business 30.06.2020 Comments Off on Why Hate You Retailers Confession PDF C0a8a700d

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    Why we Hate you: A Retailer’s Confession PDF




    by Frank Lee : Why we Hate you: A Retailer’s Confession

    ISBN : #1460280148 | Date : 2016-02-05

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    PDF-c129d | Is the customer really always right? Heck no. For every friendly and polite customer, there’s an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable expectations and out of proportion reactions can beat a retailer down, and this makes it an unhappy buying experience for everyone. This book is a public service, aimed at making consumers better human be… Why we Hate you: A Retailer’s Confession


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  • Finance And Business 30.06.2020 Comments Off on Mc2 Business Strategy Multidimensional World PDF 04703ea59

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    B = mc2: Business Strategy For a Multidimensional World PDF




    by Jean-Jacques Dubray : B = mc2: Business Strategy For a Multidimensional World

    ISBN : #1481181300 | Date : 2012-12-23

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    PDF-86cc8 | “The Platform” which was pioneered independently by Amazon and Apple over the last decade is creating a highly disruptive environment, introducing a discontinuity at all levels: economic, financial, political and social. Market structures and Industry boundaries are about to shift in unforeseeable ways, and every space should be considered uncontested. There is simply no amount of historical … B = mc2: Business Strategy For a Multidimensional World


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  • Finance And Business 28.06.2020 Comments Off on Communicate Business Strategy Employees Organizations PDF 0c774ac84

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    How to Communicate Business Strategy to Employees: How the World’s Leading Organizations Engage Employees with Company Goals PDF




    by Kieron Shaw : How to Communicate Business Strategy to Employees: How the World’s Leading Organizations Engage Employees with Company Goals

    ISBN : #0954774183 | Date : 2006-07-11

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    PDF-2329d | … How to Communicate Business Strategy to Employees: How the World’s Leading Organizations Engage Employees with Company Goals


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    How to Communicate Business Strategy to Employees: How the World’s Leading Organizations Engage Employees with Company Goals by by Kieron Shaw

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  • Finance And Business 28.06.2020 Comments Off on Performance Enhancment Simulation Modeling Management PDF 46f7f738c

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    Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management) PDF




    by Jon Anton : Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)

    ISBN : #155753182X | Date : 2000-06-15

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    PDF-f6a85 | A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of A… Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)


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  • Finance And Business 28.06.2020 Comments Off on Cellular Network Planning Publishers Communications PDF 65ad20b8b

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    Cellular Network Planning (River Publishers Series in Communications) PDF




    by Marcelo Sampaio de Alencar : Cellular Network Planning (River Publishers Series in Communications)

    ISBN : #8793519222 | Date : 2017-02-09

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    PDF-af34e | Over the recent years, few books have been published covering all the subjects needed to understand the very fundamental concepts of cell planning. Most books which deal with this topic are destined to very specific audiences, and the vast majority introduce the subject at a very basic or technical level, or are destined to an academic audience.Cellular Network Planning begins with an introduction… Cellular Network Planning (River Publishers Series in Communications)


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    [Pub.66eiK] Cellular Network Planning (River Publishers Series in Communications) PDF | by Marcelo Sampaio de Alencar


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  • Finance And Business 28.06.2020 Comments Off on Richer Way Julian PDF Bcf9bee4f

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    The Richer Way PDF




    by Julian Richer : The Richer Way

    ISBN : #0952673010 | Date : 1996-03

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    PDF-c78f1 | … The Richer Way


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  • Finance And Business 27.06.2020 Comments Off on Connected Company Dave Gray PDF 2f8e14ce5

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    The Connected Company PDF




    by Dave Gray : The Connected Company

    ISBN : #1491919477 | Date : 2014-12-13

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    PDF-4a52f | With a foreword by Alex Osterwalder. The future of work is already here.Customers are adopting disruptive technologies faster than your company can adapt. When your customers are delighted, they can amplify your message in ways that were never before possible. But when your company’s performance runs short of what you’ve promised, customers can seize control of your brand message, spreading t… The Connected Company


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  • Finance And Business 26.06.2020 Comments Off on How Win Campaigns Communications Change PDF D36ed0605

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    How to Win Campaigns: Communications for Change PDF




    by Chris Rose : How to Win Campaigns: Communications for Change

    ISBN : #1849711143 | Date : 2010-10-01

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    PDF-ab8c9 | How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for the new campaigner and the experienced communicator alike, it explores what works (and what doesn’t) and shows how to use principles and strategy in campaigning as a new form of public politics. Applicable to any issue and from any point of view, the book’s key steps and tools provide models of mot… How to Win Campaigns: Communications for Change


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  • Finance And Business 25.06.2020 Comments Off on Media Strategy Planning Workbook Comprehensive PDF C98023872

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    Media Strategy & Planning Workbook: How to Create a Comprehensive Media Plan PDF




    by D. L. Dickinson : Media Strategy & Planning Workbook: How to Create a Comprehensive Media Plan

    ISBN : #1933199407 | Date : 2012-12-24

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    PDF-1f748 | This is an in-depth survey of the world of advertising media strategy and planning in a workbook format. Each chapter has full summary of key ideas, principles, and concepts followed by exercises that require practical application. It can be used as a standalone text or as a companion to another media text…. Media Strategy & Planning Workbook: How to Create a Comprehensive Media Plan


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  • Finance And Business 24.06.2020 Comments Off on Nice Guys Finish First Sandler PDF 1bafd8bff

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    Nice Guys Finish First PDF




    by Doug Sandler : Nice Guys Finish First

    ISBN : #162865161X | Date : 2015-03-15

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    PDF-882c4 | In order to win relationships in today’s business climate, you must first understand the importance of having systems in place to provide exemplary service, making people a priority over products, putting the client experience at the top of the list and valuing relationships over technology. Successful people and businesses approach the future with an attitude of high touch over high tech. Nice Gu… Nice Guys Finish First


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  • Finance And Business 24.06.2020 Comments Off on Personal Computer Kleinen Produktionsunternehmen Forschung PDF Ebc76dddf

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    Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition) PDF




    by Harald Hoff : Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition)

    ISBN : #354019407X | Date : 1988-07-22

    Description :

    PDF-605e3 | Auch für kleine Unternehmen gilt heute: Computereinsatz ist sinnvoll! Aber gilt das auch für den Produktionsbereich, z.B. für die Produktionsplanung und -steuerung? – Wo sind die Grenzen? – Wie sehen die Voraussetzungen aus? – Welche Hard- und Software ist geeignet? Wer Antworten auf diese Fragen sucht, muß die Realität von Zukunftsvisionen unterscheiden können und darf Marketingaussagen nic… Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition)


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    [Pub.81Oxs] Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition) PDF | by Harald Hoff


    Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition) by by Harald Hoff

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