• Finance And Business 11.01.2020 Comments Off on Effortless Experience Conquering Battleground Customer PDF C93f9665b

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    The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box) PDF




    by Matthew Dixon : The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)

    ISBN : #1469055589 | Date : 2014-03-18

    Description :

    PDF-e1fa6 | Conventional wisdom holds that to increase loyalty, companies must “delight” customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems-a big strategic mistake. Through extensive research and surveys, the authors have concluded that loyalty has much more to do with how well a company delivers on its basic promises than on how … The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)


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  • Finance And Business 10.01.2020 Comments Off on Strategic Advertising Management Larry Percy PDF 3fceeebc0

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    by Larry Percy : Strategic Advertising Management

    ISBN : #0199274894 | Date : 2005-08-11

    Description :

    PDF-646a3 | The second edition of Percy and Elliott’s Strategic Advertising Management continues to deal with advertising from a strategic rather than simply a descriptive standpoint and covers all the main topics on an Advertising Management module. The authors look first at what advertising is meant to do, and then go on to provide an understanding of what is necessary in the development of effective adver… Strategic Advertising Management


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  • Finance And Business 10.01.2020 Comments Off on Marketing Century Volumes Praeger Perspectives PDF 824c50b62

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    Marketing in the 21st Century [4 volumes] (Praeger Perspectives) (v. 1-4) PDF




    : Marketing in the 21st Century [4 volumes] (Praeger Perspectives) (v. 1-4)

    ISBN : #0275992756 | Date : 2007-07-30

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    PDF-9336f | Marketing is the crucial connection between company and customer; no enterprise can expect to succeed without a substantial investment in its marketing efforts. Not surprisingly, marketing is one of the core areas of study in the hundreds of business schools and MBA programs around the world, and a vital department of virtually every business. This dynamic set showcases the most current trends, is… Marketing in the 21st Century [4 volumes] (Praeger Perspectives) (v. 1-4)


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  • Finance And Business 09.01.2020 Comments Off on Experience Customers Create Passionate Workplace PDF Ffa1ab433

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    The Experience! How to Wow Your Customers and Create a Passionate Workplace PDF




    by Lior Arussy : The Experience! How to Wow Your Customers and Create a Passionate Workplace

    ISBN : #1578203066 | Date : 2002-11

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    PDF-af6b4 | ‘A ‘must-read’ for managers; this is a great guide for pulling the customer back into your management loop.’ — Jerry Vass, author of Soft Selling in the Hard World ‘Lior Arussy spins a cautionary tale for the transition companies m… The Experience! How to Wow Your Customers and Create a Passionate Workplace


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  • Finance And Business 08.01.2020 Comments Off on Dealing Difficult People Creating Success PDF Bee418fe2

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    Dealing with Difficult People (Creating Success) PDF




    by Roy Lilley : Dealing with Difficult People (Creating Success)

    ISBN : #0749466944 | Date : 2013-03-03

    Description :

    PDF-c8236 | Moaners, fault finders, manipulators – these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in th… Dealing with Difficult People (Creating Success)


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    Dealing with Difficult People (Creating Success) by by Roy Lilley

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  • Finance And Business 08.01.2020 Comments Off on Cultures Organizations Harrison Trice Janice PDF C97287cd3

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    The Cultures of Work Organizations PDF




    by Harrison M. Trice and Janice M. Beyer : The Cultures of Work Organizations

    ISBN : #0131914383 | Date : 1993

    Description :

    PDF-223b2 | This is the first, most comprehensive integration and synthesis of the growing literature on the cultures of work organizations. It offers a cultural perspective that is compatible with mainstream theories of organizations, while drawing upon the literatures in sociology, anthropology, organizations, communications, education, public administration, management, and business to illustrate the major… The Cultures of Work Organizations


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  • Finance And Business 06.01.2020 Comments Off on Competencies Organizational Learning Concepts Tools PDF Bd1436672

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    Competencies in Organizational E-learning: Concepts and Tools PDF




    by Miguel-Angel Sicilia : Competencies in Organizational E-learning: Concepts and Tools

    ISBN : #1599043432 | Date : 2006-11-10

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    PDF-ce7f6 | Competencies in Organizational E-Learning: Concepts and Tools provides a comprehensive view of the way competencies can be used to drive organizational e-learning, including the main conceptual elements, competency gap analysis, advanced related computing topics, the application of semantic Web technologies, and the integration of competencies with current e-learning standards. Competencies in … Competencies in Organizational E-learning: Concepts and Tools


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    Competencies in Organizational E-learning: Concepts and Tools by by Miguel-Angel Sicilia

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  • Finance And Business 05.01.2020 Comments Off on Wisdom Network Identifying Leveraging Individual PDF 0db1ec128

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    The Wisdom Network: An 8-Step Process for Identifying, Sharing, and Leveraging Individual Expertise PDF




    by Steve Benton : The Wisdom Network: An 8-Step Process for Identifying, Sharing, and Leveraging Individual Expertise

    ISBN : #0814473180 | Date : 2006-06-23

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    PDF-04eeb | Most companies don’t make the best use of their wisest people: the ones who always seem to know how to get things done, solve the problems that stump everybody else, and anticipate emerging opportunities with amazing speed. “The Wisdom Network” is an eye-opening book that introduces readers to an eight-step process for discovering and realizing the power of the untapped knowledge that exists at ev… The Wisdom Network: An 8-Step Process for Identifying, Sharing, and Leveraging Individual Expertise


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  • Finance And Business 05.01.2020 Comments Off on Middleman Economy Brokers Everyday Matchmakers PDF 697fb6ddb

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    The Middleman Economy: How Brokers, Agents, Dealers, and Everyday Matchmakers Create Value and Profit PDF




    by Marina Krakovsky : The Middleman Economy: How Brokers, Agents, Dealers, and Everyday Matchmakers Create Value and Profit

    ISBN : #1137530197 | Date : 2015-09-15

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    PDF-b494d | If you’re a PowerSeller on eBay, or a real-estate agent showing houses to your client, or a sales rep in any field (as more than two million Americans are), you’re not just pushing products. If you’re worth your salt, you’re a Certifier, staking your reputation on the quality of the goods you represent. Far from killing the middleman, the Internet has generated a thriving new breed. Between 1999 … The Middleman Economy: How Brokers, Agents, Dealers, and Everyday Matchmakers Create Value and Profit


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  • Finance And Business 04.01.2020 Comments Off on Innovation Interactions Knowledge Intensive Medium Sized Enterprises PDF 535c50056

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    Innovation Interactions Between Knowledge-Intensive Business Services And Small And Medium-Sized Enterprises: An Analysis in Terms of Evolution, … (Technology, Innovation and Policy (ISI)) PDF




    by Emmanuel Muller : Innovation Interactions Between Knowledge-Intensive Business Services And Small And Medium-Sized Enterprises: An Analysis in Terms of Evolution, … (Technology, Innovation and Policy (ISI))

    ISBN : #3790813621 | Date : 2001-02-23

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    PDF-ac14b | The book investigates the meaning, nature and consequences of innovation interactions between small and medium-sized manufacturing enterprises (SMEs) and knowledge-intensive business services (KIBS). It focuses on the concept of a virtuous circle linking KIBS’ and SMEs’ innovation capacities in Germany and France. A particular emphasis is given to the question of the role and nature of the knowled… Innovation Interactions Between Knowledge-Intensive Business Services And Small And Medium-Sized Enterprises: An Analysis in Terms of Evolution, … (Technology, Innovation and Policy (ISI))


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  • Finance And Business 04.01.2020 Comments Off on Employee Morale Driving Performance Challenging PDF 54ece8ce0

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    Employee Morale: Driving Performance in Challenging Times PDF




    by D. Bowles : Employee Morale: Driving Performance in Challenging Times

    ISBN : #1349368083 | Date : 2015-11-09

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    PDF-e6909 | Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world’s largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection…. Employee Morale: Driving Performance in Challenging Times


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  • Finance And Business 03.01.2020 Comments Off on EinfBChrung Informations Kommunikationstechnologie Forschung Praxis PDF 20bbcdb96

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    Einführung von Informations- und Kommunikationstechnologie (fir+iaw Forschung für die Praxis) (German Edition) PDF




    by Robert Junker : Einführung von Informations- und Kommunikationstechnologie (fir+iaw Forschung für die Praxis) (German Edition)

    ISBN : #3540188452 | Date : 1988-01-26

    Description :

    PDF-53a1c | Die gestiegenen Anforderungen an die Flexibilitat und Anpassungsfahigkeit von Industrieunternehmen konnen haufig nur mit moderner Informations- und Kommunikationstechnologie (IuK-Technologie) bewaltigt werden. Bei der Einfuhrung entsprechender Systeme sind eine Vielzahl von Faktoren zu berucksichtigen, um den Erfolg des Einsatzes von IuK-Technologie sicherzustellen. Im vorliegenden Werk wird eine … Einführung von Informations- und Kommunikationstechnologie (fir+iaw Forschung für die Praxis) (German Edition)


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    [Pub.41scI] Einführung von Informations- und Kommunikationstechnologie (fir+iaw Forschung für die Praxis) (German Edition) PDF | by Robert Junker


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  • Finance And Business 02.01.2020 Comments Off on Driving Top Line Growth Dominic Twose PDF 006cb714e

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    by Dominic Twose : Driving Top-line Growth

    ISBN : #1841161845 | Date : 2005-11-29

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    PDF-273e6 | … Driving Top-line Growth


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  • Finance And Business 01.01.2020 Comments Off on Exceptional Care Your Valued Client PDF 5b484a2c5

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    by Bob Nicoll : Exceptional Care for Your Valued Client

    ISBN : #1907722246 | Date : 2011-04-29

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    PDF-22e70 | Exceptional Care for Your Valued Client is the second book from Bob Nicoll, creator of the empowering word choice concept: Remember the Ice. As with his first book, Remember the Ice and Other Paradigm Shifts, he has teamed up once again with Bronwyn Emery Ashbaker, an extraordinarily gifted developmental editor. Exceptional Care is about providing just that -Exceptional Care. So Bob sought out LuA… Exceptional Care for Your Valued Client


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  • Finance And Business 31.12.2019 Comments Off on Learning World Class Manufacturers Szwejczewski PDF A97553067

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    by M. Szwejczewski : Learning From World Class Manufacturers

    ISBN : #0230304516 | Date : 2012-12-04

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    PDF-ffa41 | Manufacturing managers are still focused on the short-term tactical issues related to their business. Strategic issues tend to receive less attention. However, manufacturing can play an important strategic role. This book helps managers consider the strategic roles their operations can play and to provide guidance as to what actions can be taken…. Learning From World Class Manufacturers


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